Here are our estimated delivery times for fulfilled orders:
US: 7 – 10 Business Days
EU: 8 – 12 Business Days
CA: 10 – 15 Business Days
REST OF THE WORLD: 10 – 18 Business Days
Once your order is handed over to the carrier, a shipping confirmation email that contains a tracking number will be sent out to you for easy tracking of your order’s location. Kindly check your Spam folder too, as there are times that emails end up there by accident.
Due to the current COVID19 pandemic, delays in the delivery of your orders may be experienced. As this is beyond our control, we would like to ask for your understanding. Rest assured, our customer support specialists will be on top of the situation to monitor your orders closely.
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at [email protected] with your order number. Please let us know within four weeks after the estimated delivery date.
We may ask you to wait a day or two to receive the order. Shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate, it’s not a guarantee.
Let us know about your delayed shipment and we’ll check the latest delivery estimates to your location. Get in touch with our customer care team at [email protected].
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.