FREQUENTLY ASKED QUESTIONS
Calculations are as follows:
12 x 16 (Inches) = 30 x 40 (Centimeters)
16 x 20 (Inches) = 40 x 50 (Centimeters)
18 x 24 (Inches) = 45 x 61 (Centimeters)
24 x 36 (Inches) = 61 x 91 (Centimeters)
As soon as you place your order, we print it. Then it goes through a strict 3-step quality check process before it is packed securely. Delivery varies based on the country of destination.
It is our goal to ship your orders a day or two after it is placed, but we ask for understanding that it can sometimes take an extra 2 to 3 days when our warehouse receives a high order volume or delays caused by the carrier.
US: 7 – 10 Business Days
EU: 8 – 12 Business Days
CA: 10 – 15 Business Days
REST OF THE WORLD: 10 – 18 business days
Once your order is handed over to the carrier, a shipping confirmation email that contains a tracking number will be sent out to you for easy tracking of your order’s location. Kindly check your Spam folder too, as there are times that emails end up there by accident.
No need to worry about shipping fees. We offer FREE SHIPPING worldwide on all our products.
As of the moment, we do not sell frames together with our canvas arts. Our canvas art comes with mounting brackets to easily mount it on the wall.
All orders are tracked. As soon as your order is forwarded to the carrier, you will receive an email containing shipping confirmation and the tracking number you can use to monitor your package.
We offer secure payments through PayPal, VISA, Mastercard and American Express.
From the time you browse through our online shop up to the moment your canvas art arrives at your doorstep and you hang it up, your happiness and satisfaction are always our top priority.
We value you, and we commit to that goal as we endeavor to give you the best. Every piece of our wall art is printed on demand/made per order. If your canvas art arrived damaged, defective, or misprinted, please take a photo of it and contact us immediately, and we’ll be more than happy to replace it with the same artwork. We can also give you a full refund for the above conditions.
We love to assist our valued clientele in choosing artworks that best cater to their needs. With this in mind, we also ask our valued customers to take time in choosing the perfect canvas arts for your home or office as we are unable to refund or replace artworks due to a change of mind. We sincerely hope for your understanding.
If you have any questions, concerns, or feedback, please do not hesitate to email us at [email protected] You can also fill out our CONTACT FORM.
Our customer care specialists are on standby to help you with any concerns you may have.
ABOUT OUR CANVAS PRINTS
ArtFrill Canvases are made of textured and fade-resistant canvas to ensure that you get to enjoy your prints for years and years. Each print is ensured to have a superior finish which makes the colours come to life, creating a vibrant and luxurious feel like no other.
ALL CANVASES GO THROUGH A MANUAL CHECK
Each of our canvas arts are carefully stretched and comes with mounting brackets for easy hanging. We ensure that the products you get are printed with crisp, clean lines, true colours, and vivid imagery. To maintain this consistency, all artworks are printed upon order. After which it undergoes a meticulous manual checking. We do this so that it arrives to you in flawless condition, ready to be displayed and transform any wall space. We make sure that your order is carefully packed and shipped directly to you.